Questions and Answers
Why use an online survey versus a traditional survey?
Simply put, cost savings. For a small set-up fee, plus $1/meter, you get a personalized survey for your community. And you won’t need to enter the data twice!
How many respondents can we expect to use the online survey?
While communities and people differ in their level of comfort with an online survey, other similar community-based surveys have shown the ability to capture upwards of 75% of respondents. We also provide you with a printed version of the survey for in-person data collection.
If we want to conduct a phone survey, can we enter their information directly into the online database?
How long does it take to complete the survey?
If the property owner is at the premise, it will take him or her about 10 minutes to complete the survey.
Do you build surveys for other community needs?
Absolutely! Community Tap is constantly building new tools to help communities, large and small, leverage the power of technology to facilitate efficiencies and allow communities to focus on other tasks.
How will I get my results
Results can be provided in several methods. At the end of the survey period that you specify, we will provide a text file that can be brought into tools like Microsoft Excel, or other premise management systems to facilitate the compliance of the national EPA public water systems survey. Additionally, we can provide other reports, depending upon your requirements. Be sure to let your representative know about any additional needs or requirements.
How long will you hold on to my results
In an effort to maintain security, we only maintain the survey results online during the period of the survey. After that period elapses, the results will be delivered offline.